Privacy Policy

The policy outlined below aims to provide information on our data collection methods, data use, security measures and commitment to safeguarding personal information we obtain from our visitors.

Our Commitment to You

It is the strict privacy policy of saniflo-engineers-london.co.uk not to share any information obtained through this site to third parties. You can rest assured that we will not sell, give or loan any information about your personal details. We value your privacy and strive to maintain the highest standards on the web with regards to personal privacy. We disclose neither Personally Identifiable Information nor non-Personally Identifiable Information to third parties.

If you use our website, you are accepting the terms and conditions of this Privacy Policy. If you do not agree with the Privacy Policy, then you must discontinue use of this website.

How we collect your personal information & what we use it for

We may collect, store, analyse and use your personal data to:

• Monitor visitor activity and how our website is used in order to gather statistical information for decision making purposes with regards to modifications/improvements & usability of the website.  The type of information collected will be IP addresses, browser type, length of visit and number of page reviews etc.

Legal requirements for using your personal data

We may be required to share your personal information:

• If legally required

• In legal proceedings or possible legal proceedings

• To establish, exercise or defend our legal rights

• To prevent fraud and reduce credit risk

Security

We want our visitors to feel safe when using our website and we continually strive to keep our security software up to date in order to minimise the risk of loss, misuse or alteration of your personal information.

Note: We cannot guarantee 100% security when personal data is transferred over the internet.

We reserve the right to modify this Privacy Policy at any time. If you have questions or concerns about this Privacy Policy, please contact us.

New Saniflo installations come with a 2 year manufacturers guarantee which is covered by Saniflo UK not by us.

Any repair work we carry out is guaranteed for 3 months this only covers our workmanship this does not cover your machine or parts as the macerator motor/pump can easily be damaged by misuse with wipes, cotton buds, tampons, sanitary products and foreign objects. If future problems arise extra labour charges will apply for any return visits. If a problem arises we must be notified immediately up to a maximum 5 working days. if we attend site and the problem is due to something else and not connected to the original problem you will be charged for the visit at the rates set out in our previous visit invoice.

If any problems arise due to our workmanship we will gladly come back free of charge to rectify any problems should they occur we must be notified immediately and up to a maximum of 5 working days misuse not covered and will be charged for, but we must be allowed to view any problems in their original state first, calling another contractor then informing us after problems are rectified are not covered by us, you have up to 5 days to make a claim.

If we are called back to view a problem and no such problems exist and it has been a waste of our time due to nothing actually being wrong then a one hour charge will be applicable to cover our losses.

We allow a maximum of 48 hours to cancel an appointment, if we are not notified within this period then the one hour charge you were quoted plus vat will be charged to cover our losses. A one hour minimum charge is applicable to all works whether a repair is successful or not.

Saniflos and other fittings that have been installed incorrectly and not following the manufacturers instructions or guidelines will invalidate any guarantee as the Saniflo will not perform correctly, waste pipes can block easily and puts unessessary strains on the motor resulting in failure.

Any New or old Saniflo’s which are not used correctly i.e. misused (foriegn objects, chemical cleaners, etc) will not be guaranteed.

Saniflo-Engineers-London.co.uk is a domain name of City Handyman ltd Company Reg In England. 04962105,